Terms and Conditions LimosaLimosa Rental
Below you will find the agreements we enter into from the start of discussions/negotiations regarding renting our retreat centre. Most of these matters may seem self-evident and are likely familiar to you. However, please review them carefully to ensure mutual understanding and clarity for both parties.
1. APPLICATION
1.1 These General Terms and Conditions apply to all offers, reservations, and agreements related to all buildings at Zonnenbergen 6, 8111 TC Heeten, rented by LimosaLimosa, as well as to all other services and products offered by LimosaLimosa. LimosaLimosa includes the following three entities: LimosaLimosa Retreat, LimosaLimosa Silence Camping, and LimosaLimosa Logé.
1.2 The following definitions apply in these General Terms and Conditions:
•‘Tenant’: The natural or legal person who enters into an agreement with LimosaLimosa regarding the rental/use of the location and provision of services.
•‘Guests’, ‘retreat participants’, or ‘attendees’: The tenant and persons who will use the location and/or other facilities and services of LimosaLimosa.
•‘Option’: Valid until LimosaLimosa requests a decision from the tenant regarding cancellation or conversion into a reservation.
•‘Reservation’: A reservation issued by LimosaLimosa is considered evidence of a final booking, and cancellation terms apply immediately upon (partial) cancellation.
1.3 Deviations from these General Terms and Conditions are only valid if agreed upon in writing.
2. RESERVATIONS
2.1 LimosaLimosa reserves the right to refuse rentals without providing reasons or to impose special conditions.
2.2 If the tenant has not received a (written) confirmation/invoice within 10 days after making the reservation, the tenant must contact location management via LimosaLimosa.Office@gmail.com. Failing this, the tenant cannot invoke the reservation.
2.3 An agreement between the tenant and LimosaLimosa is concluded when the tenant places a reservation with LimosaLimosa and the reservation is accepted by LimosaLimosa (in writing or by email). If the tenant does not report changes within 3 days after acceptance by LimosaLimosa, the agreement will be considered concluded.
2.4 For reservations at LimosaLimosa, the reserved accommodations and rooms will be available to the tenant from 10:00 a.m. for the leadership and from 1:30 p.m. for the participants. Guests and/or tenants must vacate the accommodations and rooms by the agreed time on the day of departure. For Sunday departures, participants must vacate by 5:00 p.m. and leadership by 7:00 p.m. In case of late departure, LimosaLimosa reserves the right to access the rooms and store the belongings of guests and/or tenants elsewhere on the property. If LimosaLimosa does not exercise this right, an extra day of lodging will be charged.
2.5 If the agreed duration of the reservation is exceeded by up to half an hour, no extra costs will be charged. Beyond this, the tenant will owe €100 per hour to LimosaLimosa.
2.6 If the tenant wishes to extend the agreement beyond the agreed duration and LimosaLimosa agrees, the extra costs will be borne by the tenant and agreed upon in advance.
2.7 If the accommodations and/or facilities are used for less time or to a lesser extent than indicated in the reservation confirmation, the tenant is not entitled to a refund of the (partial) rental price or costs unless otherwise agreed.
3. CHANGES TO THE AGREEMENT
3.1 If the tenant wishes to make changes to the agreement and/or reservation after its conclusion, LimosaLimosa is not obligated to accept such changes. Acceptance and any associated change fees are at LimosaLimosa’s discretion.
3.2 This agreement regulates the reservation of a minimum of 6 and a maximum of 12 rooms for the agreed period. The tenant has the right to adjust the number of rooms up to 30 days before the arrival date, with a minimum of 6 rooms. Any reduction must be submitted in writing to LimosaLimosa.office@gmail.com. Changes within 30 days of the arrival date will require payment for the number of rooms reserved as of 30 days before arrival.
4. SUBSTITUTION
4.1 The accommodation may not be sublet or otherwise transferred to third parties without prior written consent from LimosaLimosa.
4.2 If substitution is agreed upon, the tenant and any replacements remain jointly and severally liable for the total rental sum, change fees, additional costs due to the substitution, and any cancellation fees.
5. PRICES
5.1 The tenant owes LimosaLimosa the agreed rental price and the cost of additional services/products as stated in the written reservation confirmation (also the invoice).
5.2 The rental price is agreed upon based on the rates established by LimosaLimosa, as quoted via email.
6. PAYMENTS
6.1 Upon receiving the invoice, 50% of the invoice amount must be paid within 14 days of the invoice date. The remaining 50% must be paid 30 days before the start of the retreat. If the reservation is made within 30 days before the start of the retreat, the full amount must be paid within 14 days of the invoice date.
6.2 If the tenant fails to make timely payment, the reservation will be cancelled, and the tenant will immediately be in default.
7. OPTION PERIOD
7.1 At the tenant’s request, LimosaLimosa can hold an option for the desired rental date.
7.2 An option is valid for a maximum of 2 weeks, within which the option holder can convert it into a reservation. After 2 weeks, the option expires, and LimosaLimosa will contact the option holder.
7.3 For requests where the start date is within one month of placing the option, a quote will be provided with a validity of 1 week, after which the option will expire unless it is converted into a reservation.
7.4 Last-minute requests with a start date within 1 week will only be accepted if booked immediately as a reservation.
7.5 If another party wishes to book the same date, the option holder has 1 week to decide whether to confirm the reservation or release the option.
8. CANCELLATIONS
8.1 For cancellations up to 30 days before the agreed start date, the invoiced amount will be credited, and the payment refunded.
8.2 If the KNMI (Royal Netherlands Meteorological Institute) issues a red weather warning, LimosaLimosa offers the option to reschedule the reservation within one year, subject to availability. If no alternative date is found and the tenant cancels the reservation, cancellation costs as per Article 8.1 will apply. This provision does not apply to events already in progress at the time the red warning is issued.
8.3 If government-imposed COVID-19 measures prevent the event from taking place, LimosaLimosa offers the option to reschedule the reservation within one year. If no alternative date is found and the tenant cancels the reservation, cancellation costs as per Article 8.1 will apply.
9. RISK COVERAGE
The tenant guarantees that they can bear the financial consequences of a cancellation for any reason. If the tenant cannot bear this financial risk, they are required to take out event insurance or arrange sufficient coverage with their client and/or participants to ensure cancellation fees can always be paid.
10. FORCE MAJEURE AND CHANGES
10.1 If LimosaLimosa is temporarily or permanently unable to fulfil the agreement in full or in part, they will propose an alternative arrangement (e.g., different dates) within a reasonable time.
10.2 Force majeure for LimosaLimosa includes, but is not limited to, situations such as the threat of war, strikes (including staff strikes), blockades, fire, flooding, and other disruptions or events beyond LimosaLimosa’s control.
10.3 The tenant may reject the proposed changes. If they do so, they must notify LimosaLimosa within 14 days of receiving the proposal and before the agreed arrival date. In this case, LimosaLimosa has the right to dissolve the agreement immediately, and the tenant will be entitled to a refund of any payments made. LimosaLimosa is not obliged to pay any further compensation.
10.4 LimosaLimosa is located in a natural area. LimosaLimosa cannot be held responsible for external noises, such as passing planes, agricultural machinery, farm festivities, car rallies, hiking groups, etc. External silence cannot be guaranteed, but internal tranquillity can still be achieved.
11. LIMOSALIMOSA HOUSE RULES
We request that tenants and guests respect the following house rules:
11.1 LimosaLimosa is smoke-free. However, there is a designated smoking area in the car park.
11.2 The use of alcohol, drugs, and psychedelics in any form is strictly prohibited during the retreat. Consumption, administration, or facilitation of psychedelics or any drugs is not permitted on the premises or within 200 metres of the retreat grounds. Breach of this rule entitles LimosaLimosa to terminate the agreement immediately, and the tenant and participants will be required to leave the premises. No refund will be provided in such cases.
11.3 Everyone is welcome at LimosaLimosa, regardless of religion, beliefs, orientation, gender, nationality, or development. Respect and inclusivity are core values.
11.4 You are a guest at our retreat centre. We aim to provide a safe and welcoming environment for you and all other participants. Any damage caused to the location will be charged to the responsible party.
11.5 Taking photos, videos, or audio recordings is only allowed at the end of the retreat or training for a maximum of 10 minutes. It is not permitted to take photos/videos of other participants without their explicit consent.
11.6 Participants who violate the house rules or fail to follow instructions from the LimosaLimosa team may be removed from the retreat or training. No refund will be issued in such cases.
11.7 The accommodation may only be used by the maximum number of persons stated in the reservation, with one person per bedroom.
11.8 The owners of LimosaLimosa live on the property, which includes a private swimming pool and hot tub. Participants may use these facilities during warm weather, strictly at their own risk. These facilities are private and not part of LimosaLimosa’s business operations.
11.9 Barbecues are not permitted due to fire risks (thatch roofing). Candles are also not allowed in bedrooms. Fires may only be lit in the designated fire circle, fireplaces, or stoves.
11.10 Living spaces at LimosaLimosa are shoe-free zones. Slippers and similar footwear are allowed.
11.11 Tenants must leave the premises clean:
•Rooms should be broom-clean.
•Used bedding and towels should be placed on the floor at reception.
•Bedroom and kitchen bins must be emptied into the outdoor waste containers.
•No dirty dishes should be left behind. The kitchen, fridge, and oven must be cleaned, and clean crockery and cookware must be stored properly.
•Dishwashers should be emptied or running when the tenant departs.
11.12 Pets are not allowed at LimosaLimosa.
11.13 Parking is only allowed in the designated car park. Parking along the (sand) road is not permitted.
11.14 Ticks and oak processionary caterpillars may be present in the surrounding nature. Participants are responsible for taking appropriate precautions against bites (e.g., wearing long sleeves, tucking trousers into socks, and using repellents).
11.15 Amplified music is not allowed on the premises.
11.16 Violation of the General Terms and Conditions, house rules, or failure to follow staff instructions may result in immediate removal from the premises without a refund.
12. USE OF ACCOMMODATION; INVENTORY
12.1 The tenant and guests are jointly and severally responsible for maintaining order in and around the rented accommodation or elsewhere on the LimosaLimosa premises. This includes proper use of the accommodation, equipment, and inventory.
12.2 The tenant and their guests are also jointly and severally liable for any damage caused by breakage, loss, or damage to the inventory and/or accommodation. Any damage must be reported immediately to LimosaLimosa’s administration and paid for on-site unless the tenant can demonstrate that the damage was not caused by themselves, their guests, or members of their group.
12.3 If the tenant does not comply with instructions from LimosaLimosa staff regarding any issues or disturbances, LimosaLimosa reserves the right to remove the tenant, guests, and any other users from the premises immediately. No refund or compensation will be provided in such cases.
13. TERMINATION/EVICTION
13.1 LimosaLimosa reserves the right to terminate the agreement immediately if incomplete or incorrect personal details are provided for the tenant and/or guests at the time of booking. In such cases, no refund or compensation will be provided.
13.2 The use, administration, or facilitation of psychedelics or any drugs on LimosaLimosa premises or within 200 metres of the retreat grounds is strictly prohibited. Breach of this rule entitles LimosaLimosa to terminate the agreement immediately, and the tenant and participants will be required to leave the premises. No refund or compensation will be provided.
14. LIABILITY
14.1 LimosaLimosa accepts no liability for theft, loss, or damage to property or persons of any kind during or as a result of a stay at LimosaLimosa, or the rental/use of the accommodation and/or other facilities, unless caused by intent or gross negligence by LimosaLimosa or one of its employees.
14.2 Liability for damages, including loss of enjoyment, business interruptions, or consequential damages, is excluded in all cases. Additionally, LimosaLimosa is not liable for damages covered by travel and/or cancellation insurance or other insurances and/or arrangements.
14.3 LimosaLimosa is not liable for disruptions or deficiencies in services provided by third parties.
14.4 If LimosaLimosa is found to be liable, the liability is limited to a maximum of €75,000 for personal accidents and/or death per tenant/user per stay. Liability for material damages is limited to a maximum of €1,500 per tenant/user per stay.
14.5 The tenant and their guests are jointly and severally liable for all losses and/or damages to the rented accommodation and/or other LimosaLimosa property caused during their stay, regardless of whether this results from their actions, negligence, or the actions of third parties allowed on the premises by the tenant.
14.6 The tenant indemnifies LimosaLimosa against all claims for damages from third parties that arise due to actions or omissions by the tenant, their guests, or third parties invited to the premises for the retreat with the knowledge or permission of LimosaLimosa.
15. COMPLAINTS
LimosaLimosa will make every effort to resolve complaints or issues immediately. In case of emergency, please refer to the house rules. If you have a complaint, it should be submitted to LimosaLimosa.Office@gmail.com, including your reservation number, name and address details, stay date, and accommodation. Complaints should be addressed to:
Ariane van Notten & Leonard de Mol van Otterloo
Owners, Limosa Space B.V.
Zonnenbergen 6
8111 TC Heeten
16. APPLICABLE LAW
The agreement, as well as these General Terms and Conditions, are exclusively governed by Dutch law. The Zwolle court has exclusive jurisdiction over disputes relating to these terms and conditions.
17. GENERAL
Typographical errors and printing errors do not bind LimosaLimosa. These General Terms and Conditions replace all previous publications. The invalidity or nullity of any individual provision(s) of these General Terms and Conditions does not affect the validity of the remaining provisions. Changes and additions to the agreement and/or General Terms and Conditions are only valid if made in writing.
The legal relationship between the parties (and thus these General Terms and Conditions) is exclusively governed by Dutch law. The court in Zwolle has exclusive jurisdiction over all disputes related to or arising from this legal relationship and/or the General Terms and Conditions.